All shelves come with a lifetime warranty against bowing and sagging, if fitted to our supplied instruction.

We have strict quality control operating at Bespoke Nature. We supply every shelf with a 100% Quality Guarantee. If for any reason you are not satisfied with the quality we will refund you fully.

Your shelving order will leave us in absolutely perfect condition and you will be fully insured if a damage occurs during transport by our couriers. (Please note we go to great lengths to package every shelf to avoid damage, this is why we are so confident that we can offer this to you.)

In the unlikely event of any damages caused by courier transit, please notify us as soon as possible, including a photo. This ensures a swift resolution.

We will arrange pick up from you free of charge and re-deliver new or repaired items.

In no circumstance will we be liable for accidental damage, or other negligence, although we will be as helpful as we can with any issue you may have.